Política de reembolso

Last updated: 30 May 2026

We want you to love your Skin Clinic routine. This policy explains our 90-day money-back guarantee, your right to cancel, and what to do if something isn't right with your order.

Our 90-day money-back guarantee

We stand behind every Skin Clinic product. Use your routine as directed for 90 days. If you don't see an improvement in your skin, we'll give you a full refund.

To make a claim:

Take a clear before photo before you start using your products.
Within 2 days of your order arriving, email it to support@shopskinclinic.com with the subject: Order number [your number] JUST RECEIVED.
Use your products as directed, consistently, for at least 90 days.
If you haven't seen an improvement, email a new photo in similar lighting with the subject: Order number [your number] NO RESULT.

We need your before photo, sent within 2 days of delivery, to accept a guarantee claim. Once we've received your after photo and confirmed your claim, we'll process your refund within 2 working days. Read more on our guarantee page.

Changed your mind?

If you're in the UK or EU, you can cancel your order within 14 days of receiving it, as long as the products are unopened, unused and still sealed.

For hygiene and safety reasons, we can't accept returns of skincare that has been opened, used or unsealed, unless it's faulty.

To cancel, email support@shopskinclinic.com within 14 days of delivery with your order number. Please return the products within 14 days of telling us. Return postage is paid by you, unless the item is faulty or we sent the wrong product.

Damaged, faulty or wrong items

We're sorry if something isn't right. Contact us within 48 hours of delivery with your order number, photos of the item and a screenshot of your order confirmation email. We'll replace it or refund you. This doesn't affect your legal rights for faulty goods.

Refunds

Approved refunds go back to your original payment method. For returns, we'll refund you within 14 days of receiving the products back. Depending on your bank, it can take a few extra working days to appear.

Parcels returned to us

If a parcel comes back to us undelivered, for example because no one was in or the address was incorrect, we'll send it out again once it arrives with us. The cost of re-sending is paid by you.