FAQ

CAN I CANCEL MY ORDER?

No. All sales are final.

HOW CAN I CHECK THE STATUS OF MY ORDER

We keep you updated every step of the way. International orders have a tracking number, this means you can track it directly via our website. Once the package has been shipped, an email will be sent to you to notify you, once tracking is updated, another email will be sent with this info.

Our customer service team are constantly working hard to provide the best services possible.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept PayPal & online payments through Visa, Mastercard and American Express.

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email.

MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT SHOULD I DO?

Packages can only be considered lost if there has been no movement for 7 - 14 business days from the day it was shipped. Please send an email to support@shopskinclinic.com if your shipment shows no movement from the carrier's tracking information.

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

Please be careful when entering your shipping address, SkinClinic will not be responsible for orders sent to the incorrect delivery address provided by the customer.

MY PACKAGE HAS BEEN RETURNED!

In the unlikely event that your package is returned because no one was in to accept delivery etc, we will send out a new bottle, however, you will have to cover postage costs. Please note, we will have to receive the returned package first.