Shipping policy

Last updated: 30 September 2026

Everything you need to know about getting your Skin Clinic order, from dispatch to your door.

Where we ship

We ship worldwide, with tracking on every order.

Dispatch

We process orders on working days only. Orders placed after midday are processed the next working day. We don't deliver at weekends or on public holidays.

Delivery times

Once your order has shipped:

UK: 48 hours
Europe: 3 to 5 working days
US, Canada and rest of the world: 5 to 7 working days

As soon as your order ships, we'll email you your tracking number and tracking link.

Customs fees

We cover postage from our warehouse to your door. Depending on where you live, your country may charge a customs fee on arrival. This is set by local law and isn't something we're able to cover.

Good to know

Orders marked as delivered by the carrier can't be replaced.
If your parcel is returned to us, we'll re-send it once it arrives back with us. The cost of re-sending is paid by you.
If your order arrives damaged, contact us within 48 hours with a photo and we'll replace it.
A parcel is treated as lost if tracking shows no movement for 7 to 14 working days after it was shipped.
Need to change your address? Email us as soon as possible. We can only update orders that haven't been processed yet.